Lotte Mall West Lake Hanoi is a Grade A mixed-use complex – offices, shopping center, 5-star hotel, serviced apartments, aquarium, and Sky Garden – located at 272 Vo Chi Cong, Tay Ho District, Hanoi. The developer is Lotte Properties Hanoi Co., Ltd. (Lotte Group, South Korea) with a total investment of USD 600 million, constructed by Lotte Engineering & Construction, and designed by a consortium of Junglim Architecture, Benoy Architecture, and NDC Studio. The complex officially opened in September 2023, operating under an ESG (Environmental, Social, Governance) management framework to ensure sustainable operational standards.
The total project area is 7.3 hectares with a total floor area of ~354,000 m² – the largest commercial complex by investment scale and floor area in Hanoi. The architecture harmonizes the modern with the traditional: two tall towers clad in double-layer Low-E reflective glass represent modernity, while the low-rise podium is covered in green vegetation evoking Hanoi’s historic architecture. A 4,500 m² Sky Garden on the shopping center rooftop opens panoramic views across the West Lake area.
Located directly beneath Nhat Tan Bridge on the Vo Chi Cong – Ring Road 2 corridor, Lotte Mall West Lake has two street frontages on Vo Chi Cong and Lac Long Quan – a direct gateway to Noi Bai Airport. Adjacent to Ciputra, Starlake Daewoo, the Diplomatic Corps compound, and the new Korean Embassy. The area has a high concentration of expatriate professionals, particularly Korean and Japanese communities.
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Criteria
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Details
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Developer
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Lotte Properties Hanoi Co., Ltd. (Lotte Group, South Korea)
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Architect
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Junglim Architecture + Benoy Architecture + NDC Studio
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Contractor
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Lotte Engineering & Construction
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Address
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272 Vo Chi Cong, Tay Ho District, Hanoi
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Office grade
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Grade A
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Opening
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September 2023
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Total investment
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USD 600 million
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Total project area
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7.3 ha (~354,000 m² GFA)
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Building specifications of Lotte Mall West Lake Hanoi
The Lotte Mall West Lake office zone occupies one of the three towers in the complex, from Floor 7 to Floor 21, with a total leasable office area of ~50,000 m². The typical floor plate is 1,290 m²/floor – fully column-free design, floor-to-ceiling height of 2.8 m, and corridor width of 2.1 m. Raised flooring throughout, double-layer Low-E acoustic and thermally insulating glass.
Tower and floor distribution
- 3 towers + 1 shared podium: Office tower + Residential tower + Hotel tower + Shopping center (SC)
- Ground floor – Floor 6: SC podium – 233 brands, F&B, entertainment, supermarket
- Floors 7-21 (office tower): Grade A leasable office space (~50,000 m²)
- 2 basement levels + 8 above-ground levels: Parking – over 2,000 cars + over 6,000 motorcycles
Technical specifications
12-elevator system: 6 main elevators serving the office zone and 6 dedicated to the 8-level above-ground parking structure, minimizing waiting times. Central VRV concealed-ceiling air conditioning. Integrated IBMS building management system.
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Specification
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Details
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Office floors
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Floors 7-21
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Total leasable office
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~50,000 m²
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Office floor plate
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1,290 m²/floor
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Floor design
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Column-free; raised floor
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Floor-to-ceiling height
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2.8 m
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Corridor
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2.1 m
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Elevator
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6 main elevators + 6 for 8-level parking structure
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Air conditioning
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Central VRV concealed-ceiling
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Façade glass
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Double-layer Low-E, acoustic and thermal
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Building management
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IBMS (integrated)
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Backup power
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100% capacity
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Security
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CCTV 24/7; security 24/7
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Parking
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2 basement + 8 above-ground levels; >2,000 cars + >6,000 motorcycles
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Amenities and services at Lotte Mall West Lake Hanoi
Lotte Mall West Lake is the most complete mixed-use complex in the Grade A office segment in the West Lake area – tenants work directly above a 233-brand shopping center, entertain partners at the 5-star L7 West Lake by Lotte, host events in the arts and cultural spaces, take partners to Hanoi’s largest aquarium, and enjoy the Sky Garden’s panoramic West Lake views without ever leaving the complex. Operations are managed to Lotte Group’s ESG standards.
Property management services
- Professional reception at the office lobby
- Digital CCTV 24/7; 24/7 security
- IBMS – centralized management and control of all MEP systems
- 100% backup power capacity; fire protection to international standards
- Air conditioning during business hours; lighting and cleaning of common areas
On-site amenities
- Lotte Mall – Shopping center (ground floor – Floor 5, ~222,000 m²) – 233 international brands including Uniqlo, Boss, Coach, and MLB; shopping, dining, and client entertainment within the complex
- Lotte Mart (Basement B1) – large-scale supermarket serving staff daily needs
- L7 West Lake Hanoi by Lotte – 5-star hotel within the complex; conference rooms, restaurants, and premium accommodation for international partners
- Lotte World Aquarium – Hanoi’s largest indoor aquarium, over 9,000 m², with the largest acrylic dome tank in Southeast Asia; a distinctive venue for partner reception and corporate events
- Sky Garden (4,500 m², on the SC rooftop) – elevated garden with panoramic views of West Lake and western Hanoi
- International medical clinic – modern healthcare facility within the complex, serving staff and tenants directly
- Art gallery – exhibition space for contemporary Vietnamese artworks
- Staff canteen – Vietnamese cuisine; dedicated canteen for office tenants
- Lotte Cinema, Champion 1250, Bottle Bunker – cinema, Korean-standard adventure entertainment zone, and premium wine bar within the complex
- Parking – 2 basement levels + 8 above-ground levels + Lac Long Quan entrance parking; over 2,000 cars and over 6,000 motorcycles
To receive a detailed quote based on your preferred floor area and level, contact RSQUARE – the trusted office leasing consultancy in Hanoi – for a free consultation and full support from site visit through to contract signing.
RSQUARE
Phone: +84-28-3636-9641 (Vietnamese/English) | +82-2-6925-3298 (Korean)
Email: support@rsquare.vn
