(hereafter referred to as “RSQUARE”).
Please note that RSQUARE’s privacy policy might undergo changes based on modifications to relevant laws, guidelines, or internal policies. Therefore, users are kindly advised to review the policy periodically when visiting our website.
1. What is our Privacy Policy about?
RSQUARE’s privacy policy is based on the Personal Information Protection Act and related regulations. We have endeavored to present the state of personal information processing in the most comprehensible manner.
Our privacy policy includes the following:
• What personal information RSQUARE collects, how it is utilized, to whom it might be entrusted or provided, and how information is destroyed once its use is concluded.
• Your rights concerning your personal information and guidance on how you can exercise those rights.
• In the event of a personal data breach, we will inform you about whom to notify, how to prevent further damages, and how to recover from any potential harm.
2. Personal Information Processed by RSQUARE: Categories, Purposes, and Retention Period
RSQUARE collects and processes users’ personal information only to the extent necessary for service provision, and only with users’ consent. We commit not to use the collected data for purposes other than specified, and only retain or use it within the consented period. Should there be changes in the type, purpose, or retention period of the processed information, RSQUARE will obtain separate consent or take necessary measures to protect user rights.
Service : Service inquiries and consultations
Data Collected : [Mandatory] Name, Contact, Email
Purpose : Real estate leasing, sales, or related inquiries and consultations
Retention & Use Period : Until user’s consent withdrawal
Service : Provision of beneficial service information
Data Collected : [Optional] Name, Contact, Email
Purpose : Event and marketing notifications, service recommendations via phone, email, or text
Retention & Use Period : Until corporate/individual account cancellation or user’s consent withdrawal
※ Note on Mandatory and Optional Information Collection: Mandatory data is essential for the primary purpose of service provision. Optional data, on the other hand, is not strictly required for our services. It does not affect service use but is gathered to offer additional value to users.
How RSQUARE Collects Your Personal Information
When Collected : During your use of our commercial real estate solutions, including support for real estate transactions
How We Collect : Directly from you as you provide additional necessary information
When Collected : During consultations or interactions with us
How We Collect : Through our website, email, or phone interactions with you
Data Retention: Legal Requirements and Duration
(Data Retention: Legal Requirements and Duration)
Data Type : Records of service contracts or subscription cancellations (5 years), Payment and supply records (5 years), Consumer complaint or dispute resolution records (3 years), Advertisement records (6 months)
Legal Requirement : Consumer Protection in E-commerce
Retention Period : Mark each item individually
Data Type : All transaction documents as specified by tax law
Legal Requirement : National Tax Regulation
Retention Period : 5 years
Data Type : Credit-related records (if applicable)
Legal Requirement : Credit Information Protection Regulation
Retention Period : 3 years
Data Type : Electronic financial transaction records (if applicable)
Legal Requirement : Electronic Financial Regulation
Retention Period : 5 years
Data Type : Website visit logs (if applicable)
Legal Requirement : Communication Privacy Act
Retention Period :3 months
Data Type : Identity verification data
Legal Requirement : Information & Communication Network Regulation
Retention Period : 6 months
Data Type : Other infrequently accessed personal data
Legal Requirement : Personal Data Protection Act
Retention Period : 1 year
3. Sharing Your Data with Third Parties
RSQUARE does not share your personal data with third parties without your express consent.
We never share your personal data unless you have provided explicit consent, we are legally obligated, or in emergencies where there is a risk to life or safety.
Who We Share With : Direct Real Estate Brokerage & RSQUARE Real Estate Corporation
What We Share : Name, Contact, Email, potentially specific real estate details
Why We Share : For enhanced real estate services using our database, property recommendations, and more
Duration & Usage : As per real estate transaction-related laws and specific contractual agreements
Who We Share With : RSQUARE Design
What We Share : Name, Contact, Email, specific property for interior design
Why We Share : Support for real estate interior design services
Duration & Usage : Until design-related contractual obligations are fulfilled
4. Third-Party Processing of Your Data
RSQUARE may delegate certain tasks to trusted third parties to improve our service quality.
We ensure these third parties handle your data responsibly and in line with personal data protection standards. If you opt out of specific services related to these tasks, rest assured your data is not shared.
Trusted Partner : Direct Real Estate Brokerage
Task Details : Property suggestions and intermediary services
Duration of Data Use : Until termination of our agreement
Trusted Partner : RSQUARE Real Estate Corporation
Task Details : Property suggestions and intermediary services
Duration of Data Use : Until termination of our agreement
Trusted Partner : RSQUARE Design
Task Details : Interior design services
Duration of Data Use : Until termination of our agreement
Trusted Partner : I’mWeb Corporation
Task Details : Web hosting
Duration of Data Use : Until termination of our agreement
5. Procedures and Methods for Data Deletion
Once the purpose for collecting your personal data is met, RSQUARE promptly deletes it.
If you have given us specific retention permissions or if legal standards dictate certain retention durations, we securely store your data during that period.
Your data is then destroyed using methods ensuring they cannot be reproduced:
• Digital records: Irretrievable deletion methods
• Physical records: Shredding, burning, or other irreversible methods.
6. Rights and Responsibilities of Users and How to Exercise Them
• Users can request the suspension of personal information processing at any time. However, if there are specific provisions in the law, the request for suspension can be denied.
• Users can, at any time, check, modify, or delete their personal information through the system they use. They can also request access to their personal information.
• RSQUARE does not process the personal information of children under 14 years old.
• Users can withdraw their consent for the collection and use of personal information by opting out at any time. However, if necessary for contract performance, the information can be retained under relevant laws.
• If a user requests a correction for erroneous personal information, that information will not be used or provided until the correction is made. If incorrect personal information was already shared with a third party, the correction results will be promptly notified to the third party and corrected.
7. Installation, Operation of Automatic Personal Information Collection Devices, and Matters Concerning Refusal
RSQUARE uses “cookies” to store and periodically retrieve service usage information to provide individualized services to users.
Cookies are a small amount of information sent by the web server (http) to the user’s browser and may also be stored on the user’s PC hard drive.
• Purpose of Using Cookies: Cookies are used to understand user visits and usage patterns for various services and websites, popular search terms, and whether the connection is secure to provide users with optimized information.
• Installation, Operation, and Rejection of Cookies: Users can refuse cookie storage through browser settings, such as “Tools > Internet Options > Privacy Menu.”
• If cookie storage is refused, there may be difficulties in using customized services.
• For statistical creation and academic research purposes, tools like Google Analytics (GA), Naver Analytics, and Meta Pixel may be used.
8. Criteria for Additional Use/Provision of Personal Information
Considering the relevant laws, RSQUARE may use or provide personal information additionally without the consent of the information subject.
Category : Name, Email Address
Use/Provision Purpose : Sending additional emails and telephone consultations related to real estate transaction support services provided regularly
Retention and Usage Period : Immediately discarded after the objective is achieved
For additional use/provision without user consent, RSQUARE has considered the following:
• Whether the purpose of additional use/provision is relevant to the original collection purpose.
• Whether the additional use/provision is predictable considering the circumstances or practices of the information collection.
• Whether the additional use/provision unduly infringes on the rights of the information subject.
• Whether measures such as pseudonymization or encryption have been taken to ensure security.
9. RSQUARE’s Efforts to Protect Personal Information
RSQUARE strives to securely manage users’ personal information and aims to protect it beyond the level required by relevant laws
• An internal management plan for information protection is established and executed.
• Access to personal information is strictly controlled and limited.
• Users’ personal information is encrypted for secure storage.
• The system handling user’s personal information maintains and checks access records to prevent forgery or alteration.
• Security software is in place and regularly updated to protect user’s personal information.
• Physical measures are taken to safely store users’ personal information.
10. Personal Information Protection Officer and Responsible Department
RSQUARE has designated the following personal information protection officer and department to address user inquiries and complaints related to personal information. Users can request personal information access through personal information access claims. RSQUARE ensures a smooth process for these requests.
• Personal Information Protection Officer
Department: Management Support Division
Name: Sangjin Park, Executive Vice President
Email: security@rsquare.co.kr
• Department for Personal Information Protection and Personal Information Access Claims
Department: IT Division Security Team
Email: security@rsquare.co.kr
11. Remedies for Rights Infringement
Users can seek remedies for personal information violations by applying for dispute resolution, consultations, and more with the Personal Information Dispute Mediation Committee, Korea Internet & Security Agency’s Personal Information Infringement Report Center, etc. For reporting or consulting on other personal information infringements, please contact the following institutions:
• Personal Information Dispute Mediation Committee: 1833-6972 (without area code) (www.kopico.go.kr)
• Personal Information Infringement Report Center: 118 (without area code) (privacy.kisa.or.kr)
• Supreme Prosecutors’ Office: 1301 (without area code) (www.spo.go.kr)
• National Police Agency: 182 (without area code) (ecrm.cyber.go.kr)
12. Scope of RSQUARE’s Personal Information Processing Policy
The policy applies to services provided by RSQUARE. Services provided by other companies in affiliation with RSQUARE that separately collect and provide personal information to users may be governed by the respective company’s Personal Information Processing Policy, and in such cases, this policy will not apply.
13. Changes to RSQUARE’s Personal Information Processing Policy
The policy will be effective from 2023. 00. 00. The previous version of the personal information processing policy can be checked in the older version section.